I have a S5 Max for less than a half of a year and everything worked fine untill last month. Vacuum cleaner started loosing the wi-fi connection with router. I tried many solutions to solve this problem, for example: Resetting wi-fi settings in vacuum cleaner, changing wi-fi password for a shorter one, without special characters, finally I've changed the internet router and used instructions from https://support.roborock.com/hc/en-us/articles/360035369812-What-should-I-do-when-Wi-Fi-connection-fails- It did not help. Vacuum cleaner every time could connect with the mobile phone, but couldn't conect with the internet router. Ultimately I restored factory settings according to this instruction: https://support.roborock.com/hc/en-us/articles/360035372632-How-to-reset-Roborock-to-factory-default- after that vacuum cleaner completely stopped working.
Whenewer I push the power button it says "Restoring the factory settinings. This will take about five minutes." and repeates this sentence about 3 times every 5 minutes.
I tried discharge the battery but I've waited for two weeks and it still says the same sentence.
How to solve this problem and fix my cleaner?
Hi, thanks for your reply.
From your description, the robot repeats "restoring the factory settings", it seems that there's something wrong with the robot. We suggest you contact support@roborock.com to get further assistance.