I getting a error message from the Robovacuum when it about to start release from the docking station and vacuum. The system keep on prompting robot tilted. move it to level ground and restart. The docking station and vacuum is on a flat surface but I’m still getting the error message. Please advise
Hi, thanks for reaching out.
Please check if there's anything stuck in the wheels. You can press the wheels to see if they can depress and rebound freely and turn them to see if they can rotate freely.
Answer doesn’t help
Please also reset the device to factory default. If the issue persists, would you please reach out to our support team at support@roborock.com(if you are in EU, contact support@roborock-eu.com) so that we can better assist?