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Device offline

Nana 152 1 0

Device offline

Nana 152 1 0

Hi. I bought S6 pure through Amazon last week and today it stops connecting to my app and says device offline. Try to press both button to reset wifi and connect my phone to roborock wifi, but when I tried to connect, it says device offline. Please help ☹️

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  • RR_SupportStaff Member

    Hi, thanks for your reply.

    Before resetting the device, please remove the offline device first. You can hold the icon that shows the offline device, and then there will be an option to remove it.

    Then please reset the device, and try the connection one more time.

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