Roborock forum
Roborock Points
How to earn Roborock Points
  • 1、New users: 100 points (Newly registered accounts only)
  • 2、Sign in /per week : 1 point (Once per week)
  • Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
search
Get Roborock Points+5
Roborock forum

Device offline

Nana 158 1 0

Device offline

Nana 158 1 0

Hi. I bought S6 pure through Amazon last week and today it stops connecting to my app and says device offline. Try to press both button to reset wifi and connect my phone to roborock wifi, but when I tried to connect, it says device offline. Please help ☹️

0
0
You can share this article on the community website!

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

  • RR_SupportStaff Member

    Hi, thanks for your reply.

    Before resetting the device, please remove the offline device first. You can hold the icon that shows the offline device, and then there will be an option to remove it.

    Then please reset the device, and try the connection one more time.

    Like0
    Reply

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In Register
Nana
Welcome to Roborock Forum