Roborock forum
Roborock Points
How to earn Roborock Points
  • 1、New users: 100 points (Newly registered accounts only)
  • 2、Sign in /per week : 1 point (Once per week)
  • Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
search
Get Roborock Points+5
Roborock forum

S5 Max App Connection Issue

Ian 205 1 0

S5 Max App Connection Issue

Ian 205 1 0

Hi,

I have had my S5 Max for about a year and it worked without a problem. However, since the last firmware update it was temperamental connecting to the Roborock App.

Today it now refuses to connect to the Roborock App or the Mi Home App.

Have tried to reset WIFI and also reset to defualt both with the same results. It will sometimes reconnect to the Roborock App but frequently shows as Device Offline even though the device wifi indicator is solid blue.

Now when it does show connected selecting the S5 Max icon in the App causes the App to reset and then stuck in a loop of App crashes and resets.

Occaisonally after a reset of device it will show up and say a firmware update is available but then any update attempt fails with device is upto date even though it shows a firmware update available.

Selecting manual clean works but with nothing showing in the app at any point.

Please help to get S5 Max working via the App again.

0
0
You can share this article on the community website!

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

  • RR_SupportStaff Member

    Hi, we feel sorry for the inconvenience caused.

    1) Would you please send us a screen-recording showing the app crashes and resets?

    2) Please tell us the brand and the model of your phone, and the system running on your phone.

    3) Please also tell us the version of the app.

    Like0
    Reply

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In Register
Ian
Welcome to Roborock Forum