Vacuum is not charging

Vacuum is not charging

It has been in the charging station for 16 hours and not charging

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  • Hi, thanks for reaching out.

    Please check if the device is in charge mode.

    1. The indicator of the dock should be solid on without cleaner and off once the robot is placed well on it (see attached picture).


    2. The robot will report "charging" when it's connected with the dock correctly.


    Otherwise, the device might not be in charge mode. 

    1. Please kindly double confirm if the cable and the slot of the dock are well connected as well.

    Push the cable head into the slot at bottom of the dock very hard. See the video below.

    https://youtu.be/LHupFrt14BE

    2. It's suggested to move the robot a little bit to make the two charging contacts at bottom of the device well attached to the ones on the dock.

    Like0

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