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S5 max factory reset fail & not responding

Sean 1249 1 0

S5 max factory reset fail & not responding

Sean 1249 1 0

My Roborock S5 max recently went through an update and then was shown offline on the App. When we got home we saw both button lights are slowly flashing. Then I did a factory reset following the instruction online but the robot wasn't giving any sound of the "start doing factory reset". All I been seeing is that power button blinking white but not reacting to any button I press or further factory reset. I put it overnight and the power button is still blinking. The robot basically “stucks” there and I have no way to reset it.

You can find a video showing these behaviors here: https://drive.google.com/file/d/1WeS4BoRAJSP5h3hjsw_avyj6tl-ZOclF/view?usp=sharing 

Any help will be much appreciated!

Sean

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Sean
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