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Connecting my Pure 6 is not working

Pure 124 1 0

Connecting my Pure 6 is not working

Pure 124 1 0

I have got a new roborock pure 6 and its not connecting to any of the phones.

showing that connection to the device has failed.

I want to reset the password of the vacuum and yet that is not working either. Can someone please help ? I have watched every video and followed the instructions yet nothing is working and I have been trying for days now.

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  • RR_SupportStaff Member

    Hi, we feel sorry for the inconvenience caused.

    Would you please check if you've using 2.4G wifi or 5G wifi? The device can only work with 2.4G

    If there's any special character in your wifi password, please remove it to give it a try.

    Besides, may I know if you're using an iphone or an Android phone? Could you please tell us which app you're using? Roborock or Mihome?

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