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s6 maxv has all lights on when not on charger.

richard 82 1 0

s6 maxv has all lights on when not on charger.

richard 82 1 0

Hey, my s6 maxv went offline today and when we took it off the charger all the lights on the dash are still lit solid white. We attempted to reset wifi to no avail and we did 2 factory resets and then tried to reset the wifi after with no luck. Any help/ideas?

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  • RR_SupportStaff Member

    Hi, we feel sorry for the inconvenience caused.

    Could you send us a video to show the abnormal behavior? We believe a video could help us know what is wrong and give you a solution. Please put the robot on the charging station, and then hit the "power" button to let the robot start cleaning.

    It is suggested to upload the video online like to google drive and send us the video link if the video is large (please give open access to the video/or choose it as "any one view this website can access").

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