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S6 Pure offline

Yi 134 1 0

S6 Pure offline

Yi 134 1 0

My S6 Pure worked for a week and then started to say 'offline' on my app. Tried several times of resetting wifi but it won't connect. Is there any other way to fix it?

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  • RR_SupportStaff Member

    Hi, thanks for reaching out.

    1) We suggest you delete the offline device from the app first before resetting wifi.

    2) Besides, please try and reboot your robot (by holding the power button to turn the device off and holding the same button to turn it back on) to prepare the robot.

    3) If the issue persists, please tell us which app you're using. Mihome or roborock?

    4) Do you use an android phone or an iphone?

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