S7 side brush gets tangled on thick carpet

Scott · 08/09/2021 00:30

I've had to cut my carpet in order to get my vacuum out of a tangle. Yes my carpet thick but it is within normal limits and is not unusual. The side brush is what it's getting stuck. It cannot finish a job what I think is normal thick carpet. Very disappointed

RR_Support · 08/12/2021 00:23

Hi, we feel sorry for the inconvenience caused.

There's another type of bristle brush that can work better on many carpet. Would you please try and contact support@roborock.com, and send them a picture of your carpet? Our colleague will help evaluate if the side brush can fit your carpet better and suggest accordingly.

S7 side brush gets tangled on thick carpet

S7 side brush gets tangled on thick carpet

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