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S7 side brush gets tangled on thick carpet

Scott 92 1 0

S7 side brush gets tangled on thick carpet

Scott 92 1 0

I've had to cut my carpet in order to get my vacuum out of a tangle. Yes my carpet thick but it is within normal limits and is not unusual. The side brush is what it's getting stuck. It cannot finish a job what I think is normal thick carpet. Very disappointed

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  • RR_SupportStaff Member

    Hi, we feel sorry for the inconvenience caused.

    There's another type of bristle brush that can work better on many carpet. Would you please try and contact support@roborock.com, and send them a picture of your carpet? Our colleague will help evaluate if the side brush can fit your carpet better and suggest accordingly.

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