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Mop not recognized by robot

Penny 371 5 0

Mop not recognized by robot

Penny 371 5 0

I have the Roborock s5max.

I have used the mopping setting successfully. However now when I connect the mop to the water dispenser it doesn't say:"mop mode ready", the app doesn't recognize it and ot doesn't mop. I think I am connecting it properly because for a while it worked very well.

Thank you

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  • RR_SupportStaff Member

    Hi, thanks for reaching out. Would you please send us a picture to show the magnet on the mop bracket? See the picture below:


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    Penny
    Penny08/18/2021      17:39
    @RR_Support:

    I cannot upload the picture.

    What can be done??

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    RR_Support
    RR_SupportStaff Member08/21/2021      07:34
    @Penny:

    Hi, thanks for your reply. Is the size of the picture exceeding the limit?

    If that's the case, you can upload it to something like google drive and share the link here.

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    Penny
    Penny08/23/2021      05:15
    @RR_Support:


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