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S7 keeps moving my chairs around

YekinKebo 328 2 0

S7 keeps moving my chairs around

YekinKebo 328 2 0

I have a S5 max and it was gentle enough that when it either approach chairs or get to the legs of the chair, it would start going around the leg.

This week I received the S7, and each time it runs, I see the chairs are moved out of its position. It's seems like its detection is worse than the old S5max

Anyone experience this?

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  • RR_SupportStaff Member

    Hi,

    Hi,


    Thank you for taking the time to reach out to Customer Support and we are sorry to hear about the trouble you are having with your device.

    1. Could you please send us a short video to show the abnormal behaviour of the robot near chairs?
    2. Please send us a screenshot of the history cleanup map when the issue happened.


    Best regards.

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    Reply

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