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Roborock S50 map problem

davidk 194 1 0

Roborock S50 map problem

davidk 194 1 0

Hi.

I have the Roborock S50 for almost 2 years and it worked well until last week.

Suddenly it started adding weird overlaps to the map and started getting lost.

I removed the map and restored an old one and the overlaps and getting lost continued.

I removed the map altogether and the newly created map is nothing like our house.

We have only one floor, no mirrors and no changes in the furniture's location were made.

Help our Robbie!

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  • RR_SupportStaff Member

    We are sorry for the trouble caused.

    Could you please send us a cleanup details screenshot of the cleaning session, when you encounter the issue, for our reference? See the attached screenshot for reference.

    Do you start the robot from the charging dock? Do you move it manually, or lift it off the ground in the middle of cleanup?

    Does the issue occurs, from the moment when the robot drives off the charging dock, or some time in the middle of cleanup?

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