Error 3 will not stay charging

Error 3 will not stay charging

Anyone else have the issue i am having that started today after an update? the s7 will return to the base say charging then 1 min later back off then return say charging repeat this 3 times stay off the dock say error 3 clean the charge pads. I have cleaned the pads and even tried the spare base that came with the unit and it still does not charge any help would be great. it is only 2 months old thanks

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  • Hi, that seems quite strange. Would you please send us a short video to show the issue?

    Please double check if there's anything stuck in the 2 main wheels. You can press the wheels to see if they can depress and rebound freely and turn them to see if they can rotate freely. 


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