S7 - why go offline when Wall dock not powered?

S7 - why go offline when Wall dock not powered?

Hello I noticed that the device goes offline after a while when the wall charger is not receiving power. Why that? It should stay connected to WiFi as long as its battery is not discharged! We should be able to decide when to charge or not the battery by plugging in the wall charger, and the robot should stay connected to WiFi until the battery is discharged! Is it intended for the robot to turn off after a while if the wall charger is not powered, or is this a firmware or app bug?

Regards

You can share this article on the community website!

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

  • Usually, we suggest customers put the device on dock all the time if it is used every week. 

    1. After the battery gets fully charged, only the mother board of the device will be charged. The battery won't be over-charged, and that won't decrease the battery's lifespan. 

    2. It doesn't cost much electricity even if it is put on dock for a long time.

    3. The device will turn off automatically if it's not operated within 24 hours and not on dock. That's an intentional design to save battery. Then the device will become offline. That means you need to manually hold the power button to turn on it, which is not convenient if it is often used.

    Best regards.

    Like0

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

GlanePito
Welcome to Roborock Forum