My S5 Max avoided parts on the map without any obstacle?

My S5 Max avoided parts on the map without any obstacle?

This has only occurred recently after I've been using the device for more than a year. At some zones on the map, my S5 Max seemed to be thinking, it paused or move back and forth in small motion, then completely left out some parts on the map it was cleaning, but the the rest of the area on the map was still cleaned, given that these areas are clear of any object. It created a very messy pattern as seen in attached screenshot of cleanup summary.

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  • Hello,

    Thank you for taking the time to reach out to Customer Support and we are sorry to hear about the trouble you are having with your device.

    Could you please send us a screenshot of history cleanup map when the issue happened for our reference? Please also mark on the map the places that you're referring to.

    Best regards.


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