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remote control in error state?

baylorfan05 359 3 0

remote control in error state?

baylorfan05 359 3 0

Sometimes my s5max gets stuck on a chair leg and leads to the wheels being suspended. if I'm there, its fine to move it and resume cleaning. However, if I'm not, previously I could use the remote control and move it around remotely until it was unstuck. Now, I can no longer do that. Does anyone else have a solution to get it unstuck remotely without using no go zones or invisible walls? I'm already out of those on my map.

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  • RR_SupportStaff Member

    Hi, thanks for your reply.

    If you try to get it unstuck via remote-control in error state, what will happen? I just tried on our side, the remote control can still work when the device gives error 3. May I know if there's any message coming when you try to use remote control in error state?

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    baylorfan05
    baylorfan0512/07/2021      03:04
    @RR_Support:

    no new error message. It doesn’t move unless the error message goes away (picked up and moved)

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    RR_Support
    RR_SupportStaff Member12/16/2021      16:22
    @baylorfan05:

    Hi, thanks for your reply.

    Could you please send us a screenrecording to show what will happen? It's a bit strange that when we tested on our side with error 3, the remote control feature can work even in error state.

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