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New S7 Purchased - Mopping of white tiles withe dark grout lifts the mop continiously as it goes

madusmacus 543 7 2

New S7 Purchased - Mopping of white tiles withe dark grout lifts the mop continiously as it goes

madusmacus 543 7 2

FW 2.13.98 (recent)

Carpet Ignore Mode On

Deep Mopping Intense Setting On

This stops it mopping my floors clean in any consistant way

This does not compute :¬)

This has been reported by others redit etc who said it used to work fine on older firmware

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  • RR_SupportStaff Member

    Hello,


    Thank you for taking the time to reach out to Customer Support and we are sorry to hear about the trouble you are having with your device.

    Could you please send us a screenshot of the history cleanup map when the issue happened so that we can understand the issue better?

    Best regards.

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    suelem
    suelem01/01/2023      22:54
    @RR_Support:

    I have the same problem.


    My s7 slows down and raises the mop when cleaning hard floors, I don't have a carpet. It's like the s7 understands that parts of the floor are carpet.


    The sensors are clean and carpet Ignore Mode On.


    Please help :(

    Like0
    Reply
    RR_Support
    RR_SupportStaff Member01/12/2023      16:10
    @suelem:

    Hello, thanks for reaching out.

    Have you tried to lower the water flow? It's likely that the robot slipped in the middle of cleaning.

    Like0
    Reply
    suelem
    suelem01/13/2023      15:23
    @RR_Support:

    Hello, yes, I already tried to reduce. The problem continues.

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