FW 2.13.98 (recent)
Carpet Ignore Mode On
Deep Mopping Intense Setting On
This stops it mopping my floors clean in any consistant way
This does not compute :¬)
This has been reported by others redit etc who said it used to work fine on older firmware
Thank you for taking the time to reach out to Customer Support and we are sorry to hear about the trouble you are having with your device.
Could you please send us a screenshot of the history cleanup map when the issue happened so that we can understand the issue better?
I have the same problem.
My s7 slows down and raises the mop when cleaning hard floors, I don't have a carpet. It's like the s7 understands that parts of the floor are carpet.
The sensors are clean and carpet Ignore Mode On.
Please help :(
Hello, thanks for reaching out.
Have you tried to lower the water flow? It's likely that the robot slipped in the middle of cleaning.
Hello, yes, I already tried to reduce. The problem continues.