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S5 Max cannot connect to Wifi - But it connects to my router

wrows 853 5 0

S5 Max cannot connect to Wifi - But it connects to my router

wrows 853 5 0

Hello. I haven't used by Roborock S5 Max for a few weeks and when I tried to do it today, it couldn't connect to my Wifi. I thought it was a simple procedure to reconnect, but then the nightmare started.

I tried everything: reset to factory settings, reinstall Roborock App, use a different device, use Xiaomi Mi app, with no luck.

From my router, I see that the Roborock GETS an IP ADDRESS from it, so it does connect to my Wifi and my network. Still, it says cannot connect to Wifi.

I read somewhere that this error might be the robot trying to reach a Roborock server in the Internet. Is it something with my DNS? Which server is it trying to reach? Is it known that some Roborock servers are currently down right now?

PLEASE HELP, I can't use the device I bought.

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  • RR_SupportStaff Member

    Hi,

    Thanks for reaching out.

    Our devices don't support 5G HZ wifi but only 2.4G HZ wifi. If it's 2.4G, please try the following:

    1. Make sure the password of your wifi you've input is correct.

    2. Don't use an android tablet, iPad, iPhone 5 or iPhone 5C to connect the robot as there might be a compatible issue.

    3. If there are special characters like !@#$ contains in your wifi name or password, it's suggested to remove them in the router settings.

    4. The robot doesn't support WEP encryption mode. If your wifi is WEP, change it to WPA or WPA2. You could also try to change the wifi channel.

    5. If you understand the router's setting very well, try to change DNS to 8.8.8.8 in the router's settings page.

    6. Reboot your router to see if it works.

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    wrows
    wrows01/02/2022      17:34
    @RR_Support:

    Hello. I already tried all of that. And yes, I also tried to use Google DNS 8.8.8.8. None of that works.

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    RR_Support
    RR_SupportStaff Member01/10/2022      09:02
    @wrows:

    Would you please try the following?

    The robot could connect to a hotspot from a smartphone.

    To connect to a hotspot, you need 2 smart phones (A and B).

    1. Enable phone A's hotspot in phone's setting and create a name and password of hotspot.

    2. Use phone B to install the app and try to connect the robot to the hotspot sent from phone A.

    Forget about the wifi sent from your router in the whole process.

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  • Evalyra3

    S5 Max facing issues with WiFi connectivity? While it connects to your router, there might be a specific concern with its connection to the Dallas Dedicated Server. Troubleshooting this connection may require checking settings or contacting support for a seamless experience.

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  • RR_SupportStaff Member

    Hi,

    Thanks for your feedback. We are sorry for the trouble you are facing.

    Your question may not be solved in a short answer. We suggest you contact us via email: support@roborock.com. You could attach related pictures or videos in email to help us understand your question.

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