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Side brushes tangled in carpet

User9999 275 8 0

Side brushes tangled in carpet

User9999 275 8 0

I am trying to post this question but it keeps telling me “sensitive words” without telling me which ones are sensitive.

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  • User9999

    Brushes tangled continually. Had to remove. Two brush arms broken off.

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  • User9999

    Same user. What should I do to keep the brushes from getting entangled.

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  • RR_SupportStaff Member

    Hi, thanks for reaching out.

    We have another type of side brush that may work better on carpet. Would you please get in touch with support@roborock.com to get further assistance?

    Please provide them with a picture of the carpet, your purchase information and the device's SN.

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    User9999
    User999901/04/2022      23:23
    @RR_Support:

    Thank you, I will do that. What type of purchase information will they want?

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    RR_Support
    RR_SupportStaff Member01/10/2022      09:31
    @User9999:

    Please send them the purchase link (or a screenshot of product's listing), invoice, or receipt (file or screenshot) which shows the seller's name, purchase date and order number.

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  • isibizi

    Exactly the same problem. Please add the option for no side brush zones!

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    RR_Support
    RR_SupportStaff Member01/10/2022      09:32
    @isibizi:

    Hi, thanks for reaching out.

    We will forward the feedback to our tech team and will try to manage it in the future. For now, please try and contact our support team at support@roborock.com to get further assistance.

    Best regards.

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    isibizi
    isibizi01/13/2022      17:23
    @RR_Support:

    The support ask me for informations about my problems and want pictures, i sent everything and the awnser is „contact your reseller“ 🤔 bad support!

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