S5 max mopping problems after firmware update

S5 max mopping problems after firmware update

Hi,

after updating my S5 max and enabling water flow in mopping, the device is behaving strangely. You can see the pics below.

this one is without water:


this one with minimum water:


I have tried hard reset, problem is not solved.

You can clearly see that the problem starts immediately after enabling water flow. The cloth in not yet wet and the pattern is distorted.

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  • Hi, thanks for your reaching out.

    It seems that the wheels get slippery when the device is mopping. Would you please use a piece of cloth the clear the wheels thoroughly?

    If it's still the same, please reach out to support@roborock.com to get further assistance. Please also attach your purchase information and the device's SN.

    Like0
    val
    val01/15/2022      10:27
    @RR_Support:

    Hi, I have cleaned them thoroughly, the result is the same. You can still see that the problem starts directly (5-10 seconds) after enabling water flow.

    Like0
    RR_Support
    RR_SupportStaff Member01/16/2022      13:31
    @val:

    Hi, thanks for your reply.

    It's possible that the wheels get slippery during mopping. Please contact our support team for further assistance.

    Like0
  • Hi I have the same problem and we have had this problem in the past too as discussed here: https://forum.roborock.com/discussion/2515/roborock-s5-max-map-and-navigation-issue/p1

    When we use vacuum only it works fine but with any water it goes crazy. Is there a fix planned please?

    Like0
    RR_Support
    RR_SupportStaff Member01/21/2022      07:21
    @tCal:

    Hi, thanks for your reply.

    It's possible that the wheels get slippery during mopping. You can use a piece of cloth to clean the wheels thoroughly. If it's still the same, Please contact our support team at support@roborock.com to get further assistance.

    Best regards.

    Like0
    tCal
    tCal01/21/2022      10:00
    @RR_Support:

    It is definitely not the problem of the wheels! We had this issue in the past as well and it was fixed. It started after the latest firmware update so perhaps your engineers can take a look at that please?

    Like0

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