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This website won't let me connect to my email.

Testy 1610 6 0

This website won't let me connect to my email.

Testy 1610 6 0

I only created this account so that I can get support, but I have another account which I want to use but it wont let me for some reason.


When I go an type my email it says "this account dose't exist", then I go click forgot password and type in my email and the code I got, I type the new password and then it says "request too frequency".


When I try to make a new account with that email it says "this account already exist"....

(I guess alot of other people have this same problem, and not only me)

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  • RR_SupportStaff Member

    Hi, thanks for reaching out.

    May I know which region/country that account was registered under? If the region/country was not included in the website list, it will have such an issue.

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    Testy
    Testy01/10/2022      19:39
    @RR_Support:

    Hello! The account is registered in Norway.

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    Testy
    Testy01/15/2022      19:01
    @RR_Support:

    Hello?

    It has been over 1 week I have contacted you guys...

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    RR_Support
    RR_SupportStaff Member01/16/2022      13:54
    @Testy:

    Hi, thanks for your reply. This website mainly include US server database. For accounts registered under EU countries, there may be such issues. If you want to reset the password, please reset it via the roborock app.

    We apologize for the inconvenience caused.

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  • carolinalawrance

    did you fixed it?

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    RR_Support
    RR_SupportStaff Member02/19/2022      08:25
    @carolinalawrance:

    Hi, thanks for reaching out.

    May I know which region/country that account was registered under? If the region/country was not included in the website list, it will have such an issue.

    Like0
    Reply

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