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Error 13

Subhash 731 1 0

My Roborock has been working fine. today it started giving me the Error 13. Clean the charging contacts. I did multiple times and it keeps giving the same error.

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  • RR_SupportStaff Member

    Hi,

    Thanks for reaching out.

    1. If there're some stains or rust on the charging contacts on the dock or underneath of the robot, please use a piece of cloth moistened with alcohol solution or an eraser to remove them.

    2. If you have wiped charging contacts, could you send us pictures to show them?

    3. Please check if the dock charger is working or not.

    The indicator light on top of the dock should be solid on without the robot and off with the robot placed on it.

    Kindly double check if the cable and the slot of the dock are well connected.

    Please push the cable head into the slot at bottom of the dock very hard. See the video below.

    https://youtu.be/LHupFrt14BE

    4. Please unplug the charging dock, and leave it there for about 2 minutes. Then please re-plug it and try again.

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