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Roborock S7 not connecting to new wifi SSID

workhorse 664 2 0

Roborock S7 not connecting to new wifi SSID

workhorse 664 2 0

I had to replace my old router and created a new SSID/passwords for my 2.4ghz and 5ghz signals. When trying to connect the S7 to the new network it fails on step 3.6 of the "How do I connect my robot cleaner to Roborock app on an iOS device" FAQ. I have tried uninstalling the app from my phone and reinstalling it. I've deleted the old profile of my vacuum from the app and tried adding it as a new device. Also did a factory reset on the vacuum and every single time I get to step 3.6 it fails at the "Phone is connecting to device..." step even though my iPhone is connected to the robockrock vacuum device wifi signal.

My wifi password does not contain any special characters as annotated in the instructions. I don't have any ad blockers running on my phone. I have tried turning off the 5ghz signal to make sure there was no interference from that and that didn't work. I am unsure of how else to troubleshoot this issue.

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  • workhorse

    To fix the issue with my iPhone not working. I tried using my iPad and everything worked as stated in the "How do I connect my robot cleaner to Roborock app on an iOS device". I am not sure why my iPhone was having connection issues but my vacuum connected just fine using the iPad. Unfortunately, I will have to remap my rooms again but the vacuum did dock and install the firmware updates from the roborock app on my iPad.

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    RR_Support
    RR_SupportStaff Member01/28/2022      10:31
    @workhorse:

    Hi, thanks for your updates!

    If the account has been connected on your ipad, you can try and log into the same account on your new iphone.

    One account can be logged into on multiple devices at the same time. If it's online on one device, it will be online on other devices as well. Then you can do the firmware updates~

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