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Problem since upgrade to firmware 2.14.44

PthPndr 613 2 1

Problem since upgrade to firmware 2.14.44

PthPndr 613 2 1

I used to be able to get through the whole house but now I can't event get through half the house without getting a "The filter is blocked or still wet. The suction will be reduced until the filter is clean and/or dry". I even tried replacing the filter with a brand new one but I still have the same problem.

As I said, this has only started with the 2.14.44 firmware update. Does anyone else have this problem?

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  • Robert Price

    My vacuum has become dumb since that firmware upgrade. It’s horrible!!!

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  • RR_SupportStaff Member

    Hi, thanks for reaching out.

    The issue is related to the filter or the robot itself.


    You could try the methods below.

    1. Empty the dust bin. Clean the filter and dry it outside in the sunshine for at least 12 hours.

    2. Replace the filter with a brand new one from the original package box if there is. Then please reboot your device to see if the error will go away (take the robot off the dock, then long press the power button to switch it off and then press the same button to turn it back on).

    3. Please send us some pictures to show both sides of your filter.

    4. Change the cleaning mode to balance/normal and see if the issue persists.

    5. Try to upgrade the firmware version of your robot.

    6. Clap the fan slightly like the video below.

    https://drive.google.com/open?

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