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Mop mode not detected

Neo-Ro 911 3 0

Mop mode not detected

Neo-Ro 911 3 0

Hi, I owned a roborock S6max for 1.5yrs. For the last week, it doesn't go to mop mode after I attach the mop and fill in the water tank. I have tried resetting to factory default, but still doesn't work. Any advice on what to do? I tried googling for solution, but came up empty. Thank you

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  • RR_SupportStaff Member

    Hi, thanks for reaching out.

    Would yo uplease check if the magnet on the mop mount is still there or not? See attached picture.


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    Neo-Ro
    Neo-Ro02/28/2022      05:13
    @RR_Support:

    Hi, I have 2 S6. When I inserted the watertank and mop to the other one, it works. But when I inserted the same watertank and mop to this one, it didn't work (no 'mop mount installed' word). Please advice on what to do, thank you.

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    RR_Support
    RR_SupportStaff Member03/05/2022      16:28
    @Neo-Ro:

    Hi, thanks for your reply.

    According to your decription, it seems that there's something wrong with S6. Warranty service may be needed. We suggest you contact support@roborock.com to get further assistance.

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