Roborock forum
Roborock Points
How to earn Roborock Points
  • 1、New users: 100 points (Newly registered accounts only)
  • 2、Sign in /per week : 1 point (Once per week)
  • Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
search
Get Roborock Points+5
Roborock forum

S7+ will not charge

kxed 8046 8 0

S7+ will not charge

kxed 8046 8 0

I woke up in the morning and the S7 was off its dock. I manually place it back on the dock and the light on the dock stayed on. I tried to run the robot the next day and it was off. I turned it on and cleaned the house but when it returned to the base it would not dock and didn't empty the bin. I placed it back on the base manually and it still won't charge what it wrong?

0
0
You can share this article on the community website!

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

  • RR_SupportStaff Member

    Hi,

    Thank you for taking the time to reach out to Customer Support and we are sorry to hear about the trouble you are having with your device.


    1. If there're some stains or rust on the charging contacts on the dock or underneath of the robot, please use a piece of cloth moistened with alcohol solution or an eraser to remove them.


    2. If you have wiped charging contacts, could you send us pictures to show them?

    3. The indicator light on top of the dock should be solid on without the robot and off with the robot placed on it. See attached picture. It's suggested to move the robot a little bit to make the two charging contacts at bottom of the device well attached to the ones on the dock.

    4. Please unplug the charging dock, and leave it there for about 2 minutes. Then please re-plug it and try again.

    Like0
    Reply
  • Sgathaich

    Having the same issue. Was fine in the morning and couldn't find dock in the afternoon now it's completely dead.

    Like0
    Reply
    RR_Support
    RR_SupportStaff Member11/24/2022      09:44
    @Sgathaich:

    Hello,


    Thank you for taking the time to reach out to Customer Support and we are sorry to hear about the trouble you are having with your device.

    Have you checked if the dock is working properly?

    The light in front of the Auto Empty Dock should be on without the robot on it and it should go off with the robot on it.

    Like0
    Reply
  • Alan

    My is dead as well. The dock seems completely dead.

    Like0
    Reply
  • Stone cold Steve Austin

    Turning the dock off for a few mins worked

    Like0
    Reply
    RR_Support
    RR_SupportStaff Member12/17/2022      16:32
    @Stone cold Steve Austin :

    Thanks for your updates and sharing the experience!

    Like0
    Reply
    Greg
    Greg05/04/2023      12:27
    @RR_Support:

    I have the same problem but unplugging the dock for a few min doesn't make it work again. No light on the dock when plugged in. What should I try next? Thanks

    Like0
    Reply
    RR_Support
    RR_SupportStaff Member05/05/2023      04:15
    @Greg:

    Would you please unplug the power cord from the docking station and reinsert it again?

    Like0
    Reply

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In Register
kxed
Welcome to Roborock Forum