S6 Mapping Problem

Hi Guys!

I am having problems with my Roborock S6.

it’s been having problems mapping its surroundings (pictures below)

I tried first with a hard reset a couple times and it didn’t help.

then I thought it could be the Laser module also because I got the error 1 a couple times, so I unmounted it and cleaned it but it didn’t help.

Is there anyone who experienced the same issue that could help me?

thanks!



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  • Hi, thanks for reaching out.

    According to your screenshots you sent us, it seems very much likely to be related to the laser sensor being broken. In this case, please reach out to our support team at support@roborock.com(if you are in EU, contact support@roborock-eu.com) to get further assistance.

    Like1
    Whollynut
    Whollynut05/13/2022      17:39
    @RR_Support:

    Thanks !

    Like0
    RR_Support
    RR_SupportStaff Member05/19/2022      17:52
    @Whollynut:

    You're welcome~

    Like0

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