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S7+ will not Charge

Robert 448 1 0

S7+ will not Charge

Robert 448 1 0

Hello,

My Robot keeps docking (says Charging with flashing Green Light) then backs off and goes back on. Then Says Error 13 charging error, clean contacts, and retry. I cleaned the contacts on the base and robot with an alcohol wipe and unplugged them for over 2 minutes.

Please Help!

Robert

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  • RR_SupportStaff Member

    Hi,

    Thanks for reaching out.

    That doesn't seem right. In this case, would you please reach out to our support team at support@roborock.com and provide us with your purchase info and SN so that we can better assist? 

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