Roborock forum
Roborock Points
How to earn Roborock Points
  • 1、New users: 100 points (Newly registered accounts only)
  • 2、Sign in /per week : 1 point (Once per week)
  • Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
search
Get Roborock Points+5
Roborock forum

S7+ will not Charge

Robert 257 1 0

S7+ will not Charge

Robert 257 1 0

Hello,

My Robot keeps docking (says Charging with flashing Green Light) then backs off and goes back on. Then Says Error 13 charging error, clean contacts, and retry. I cleaned the contacts on the base and robot with an alcohol wipe and unplugged them for over 2 minutes.

Please Help!

Robert

0
0
You can share this article on the community website!

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

  • RR_SupportStaff Member

    Hi,

    Thanks for reaching out.

    That doesn't seem right. In this case, would you please reach out to our support team at support@roborock.com and provide us with your purchase info and SN so that we can better assist? 

    Like0
    Reply

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In Register
Robert
Welcome to Roborock Forum