Support Non-ExistentSiMoore06/27/2022 18:20 236 1 1

SiMoore

I'd like to raise my annoyance and frustration by the lack of support provided by Roborock, after purchasing my second Roborock the S7, the unit has failed with the error 13 battery issue. It was purchased from MyRobotCenter which has ceased trading and under European law the manufactures warranty should legally apply but after contacting Roborock support, uploading logs the support incident is being ignored even after repeated attempts to contact the support desk.

Roborock products have been highly rated but the quality of support is falling well below what any consumer should expect to receive. I know this is the US forum but I wasn't able to find another suitable method to raise the request with a view to Roborock taking my support incident seriously. All I request is for my faulty S7 to either be repaired or replaced under warranty. The email address linked to the account I'm posting from is not the same as my RR account as I had to use my work account to post this so could I please request someone from Roborock support to provide tangible remediation steps. My request is perfectly reasonable and my only "ask" is to have a working S7 again. How do we reach a resolution?

BR

Simon

anonyless

totally agree. I get zero replies from Roborock europe support . They simply stopped replying to emails completely in the last several months