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Roborock S7 MaxV device offline

ArtY 594 3 0

Roborock S7 MaxV device offline

ArtY 594 3 0

Hi,

I just purchased a new S7 MaxV which is very impressive. I have experience some issues with the device lost connection with WIFI. It would connect for a day then a next day it will show device disconnected in the app. I tried to reconnect the device but never successful so I had to remove and reinstall device every day. Is there anything I can do to fix it?

Thank you!

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  • RR_SupportStaff Member

    Hi,

    Thanks for reaching out.

    1. Would you please place the robot closer to the router to have a try?
    2. Please keep the robot on dock in charging mode. If it's not charing and left unused, the robot will turn itself off after 12hours and wifi will be disconnected.

    If the issue persists, please get in touch with support@roborock.com for further assistance.

    Best regards.

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    ArtY
    ArtY09/01/2022      02:47
    @RR_Support:

    Hi,

    1. The dock is very close to the router (no more than 2 meters from the router)
    2. When not is use, the robot is always docked in charging mode. Does this mean I have to schedule cleaning once every 12 hours to keep it from disconnecting from wifi?
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    RR_Support
    RR_SupportStaff Member09/05/2022      10:26
    @ArtY:

    No you don't have to. As long as the robot is charing, it won't turn itself off. The robot should stay connected to wifi. If the wifi disconnection issue persists, please reach to our support team at support@roborock.com for further assistance.

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