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S7Max can't find dock

Doan 224 1 0

S7Max can't find dock

Doan 224 1 0

Just opened the S7Max - placed it a foot from the dock and it can't find it. What's the issue?

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  • RR_SupportStaff Member

    Hi,

    Thanks for reaching out.

    Would you please check if the dock is working properly or not?

    The indicator of the dock should be solid on without cleaner and off once the robot is placed well on it (see attached picture).


    Otherwise, the dock might not be working properly.

    Please kindly double confirm if the cable and the slot of the dock are well connected as well.

    Push the cable head into the slot at bottom of the dock very hard. See the video below.

    https://youtu.be/LHupFrt14BE

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