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Roborock s50 stop working when battery is on 70%

divur1 629 3 0

Roborock s50 stop working when battery is on 70%

divur1 629 3 0

Hi,

Recently the robot stops working after the battery reaches 70 percent. It just turned off.

I purchased a new battery and replaced it but the problem returned after several sessions

Is it caused by a damaged battery? Is it possible that the new battery is also faulty?

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  • divur1

    https://youtube.com/shorts/-EihG-oW6nI?feature=share

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    RR_Support
    RR_SupportStaff Member10/29/2022      17:15
    @divur1:

    Hi, thanks for reaching out. The issue you faced may not be solved in a short answer. We hope we could work with you to locate the cause and address it. Would you please contact us at support@roborock.com(if you are in EU, contact support@roborock-eu.com)so that we can better assist? 

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    divur1
    divur110/31/2022      08:09
    @RR_Support:

    Thanks, I contact support@roborock-eu.com. hope to get assistant soon

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