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Disconnect wifi issue roborock S5

Missnamis 279 2 0

Disconnect wifi issue roborock S5

Missnamis 279 2 0

I had two problems with my roborock s5.

first problem: the app my hime is VERY BAD. It can't load the maps, it's very slow.

Problem 2: when I send my robot to clean, after 5-10 minutes it stops-turns off because it disconnects from the Wi-Fi. can not make a normal path ...

why can all this be?

I have seen in the network information section that a 3% Wi-Fi intensity appears. How is it possible?


Thank you.

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  • Missnamis


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  • RR_SupportStaff Member

    Hello,

    Thanks for reaching out.

    You mentioned that it turns of after 5-10 minutes. Do you mean the device is shut down entirely?

    1. May I know when the issue happened, can the robot be restarted by holding the power button? Or the only way to restart it is to put it back on the dock to charge?

    2. When the robot turns itself back on on the dock, can you see how much battery is left in the app? Is it 0%?

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