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Out of the box failure to dock/charge

Sean 257 1 0

Out of the box failure to dock/charge

Sean 257 1 0

Title basically says it. Roborock S7 started off rotating on dock after docking command was given, then wandering off. It would stop, then wander off, then stop trying. Did this 10 times. Now, it doesn't have battery and keeps telling me to charge it. I've placed it manually on the dock multiple times, using touch to make sure the contacts on the S7 are touching the contacts on the dock. Dock light doesn't go off as manual states it should. Frustrated enough with this experience to return product already and it's only been an hour.

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  • RR_SupportStaff Member

    Hello

    Thank you for taking the time to reach out to Customer Support and we are sorry to hear about the trouble you are having with your device.

    That doesn't sound normal. Could you please get in touch with our support team at support@roborock.com to get further assistance?

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