Roborock s5 max problem new carpet

Roborock s5 max problem new carpet

Hello everyone, i bought new carpet and the vacuum always stops and turns in order to avoid obstacles. The carpet has three colours, white, grey and black. With the older carpet which also had different colours there was no problem. Something confuses the vacuum, does anyone know how to solve this?

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  • Hello,

    Thanks for reaching out. We are sorry to hear that your device did not work well with the new carpet.

    Could you please send us a picture to show the carpet?

    May I know the height of the new carpet?


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