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Roborock s7 maxv lifting the mop and lowering on hard floor

suelem 292 3 0

Roborock s7 maxv lifting the mop and lowering on hard floor

suelem 292 3 0

My Roborock s7 maxv ultra keeps lifting the mop and lowering it, but there is no carpet/rug.

The s7 slow down, lift the mop, then move again and lower the mop.

It takes a lot longer to clean a room and always leaving dirt.

  • Sensors are clean.
  • Carpet mode set to ignore.
  • Firmware version 02.56.02
  • There is no carpet/rug on the map.
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  • RR_SupportStaff Member

    Hello, thanks for reaching out.

    May I know if you've tried to set scrub intensity to lower levels to have a try? It's likely the robot slipped and the mop is lifted to free the robot up.

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    suelem
    suelem01/13/2023      15:22
    @RR_Support:

    Hello, yes, I already reduced the intensity of the scrubbing. The problem continues.

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    RR_Support
    RR_SupportStaff Member02/02/2023      14:13
    @suelem:

    Would you pls send us a picture to show the cleanup summary? Btw, you can set carpet settings to Ignore and try again.

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