Q7 Max problemes docking

Q7 Max problemes docking

I bought my parents a Q7 for Xmas working great for two weeks then it will not dock anymore when it goes to dock it's just bounce out of the dock trying a couple of times and just goes around the room and just stops in the middle of the room

Here's a video of the bouncing

https://youtu.be/kp0WINb37VI

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