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S7 not charging

Mm 627 1 0

S7 not charging

Mm 627 1 0

I bought this in November 22, haven’t used it much, today after cleaning half of the rooms it went back to charge and since then I keep getting an error that it is not charging. When I go to check, it’s off of the docking station. I have tried cleaning the sensors with damp cloth and alcohol wipes. I have s as Lao tried unplugging and re plugging the station. The light does turn off of the dock when the Roborock is docked. What else can I do, I am getting extremely frustrated

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  • RR_SupportStaff Member

    We are sorry to hear that your device did not work well. There may be something wrong with the device. Would you please reach out to our support team at support@roborock.com(if you are in EU, contact support@roborock-eu.com) so that we can better assist? 

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