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Roborock q7 error 8

Suryady 221 1 0

Roborock q7 error 8

Suryady 221 1 0

I have tried cleaning the sensors, making sure nothing is near the robot, taking off and on the water tank, updating the firmware, nothing works, the robot always says error 8

Pls help, thank you in advance

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  • RR_SupportStaff Member
    1. Could you pls send us a screenshot to show the cleanup summary without the water tank?

    If robot reports "error 8, robot trapped. Clear obstacles surrounding robot" when there is actually nothing around it, try methods below.

    1. Please do not move the robot when it's doing cleaning. Otherwise it may get lost and say error 8.

    2. If the error happens only in one place frequently, please send us a picture to show how the place looks like.

    3. Turn over robot to check if there's anything stuck in the wheels and turn them manually to feel if they are too loose or too tight.

    4. If water tank or mop mount is installed, remove it to test if the error will still appear.

    5. Please check if there's anything stuck in the front wheel. See video below:

    https://youtu.be/-bcjh4p9U3M

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