I have a Q5 with the automatic dust bin empty docking station. For the life of me I cannot figure out why the dust bin is not emptying. I have to manually empty the dirt and dog hair out from the dust bin every other day. The vacuum does a great job cleaning the floors, but I would like it to pull the dirt into the bag. I've examined the docking station for obstructions, and I don't see anything that is blocking it. The channel to the bag looks clear. Some dirt is getting to the bag, but very little. I'm wondering if there is a leak in the suction to the bag that is preventing pulling the dog hair and dirt into the bag.
I would appreciate any help in determining what is wrong with the cleaner.
Thanks in advance.
Hello, thanks for reaching out.
Could you please double check if the main brush cover is well installed or not?
There are 4 tabs on the main brush cover. They should be inserted into the 4 corresponding slots on the main brush housing. See picture below:
same problem and checked main brush cover twice and reinstalled. makes me think there is a suction issue somewhere...
We are sorry to hear that your device did not work well.
The issue you faced may not be solved in a short answer. We hope we could work with you to locate the cause and address it. Would you please contact us at firstname.lastname@example.org(if you are in EU, contact email@example.com)so that we can better assist?