E4 wheels not moving

E4 wheels not moving

I have an E4 and it starts in reverse fine, but when it tries to move forward only one of the wheels turns slightly and then neither of the wheels move. In the rare event the wheels move, once it hits a wall, it won't move forward after it turns. I've checked the unit for debris but the wheen and motors were clear

You can share this article on the community website!

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

  • Hello,

    Thanks for reaching out. Would you pls try the method below to see if it helps?

    1. Put the device on the ground, push it aggressively forward&backward for around 10 sec (like using an eraser). You can push it with some force like in the video below:


    2. When you feel there's less resistance in the wheels, start cleaning again to see if it works.


    Manually pushing the device would cause an overheat of the motor. If the resistance is still high after erasing the wheel for 10 seconds, please wait for a while until the motor cools down, and then try it again.


Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Welcome to Roborock Forum