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S7 MaxV / Auto wash dust dock - Not emptying dustbin

momo 311 1 0

S7 MaxV / Auto wash dust dock - Not emptying dustbin

momo 311 1 0

I've read several threads here with no answers from RoboRock that solve the issue. The roller cover is installed properly, the dock vacuum is running but it appears to NOT be removing the dust out of the robot. I've changed bags, checked the pathway, can't see or find any clogs.

Anything else I can do to troubleshoot? Is there a way to run the vacuum part without the robot to validate its suction is working properly?

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  • RR_SupportStaff Member

    Hello,

    Thanks for reaching out. We are sorry to hear that your device did not work well. 


    The issue you faced may not be solved in a short answer. We hope we could work with you to locate the cause and address it. Would you please contact us at support@roborock.com(if you are in EU, contact support@roborock-eu.com)so that we can better assist? 

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