Roborock official shop in shopee blocked me

Roborock official shop in shopee blocked me


I'm from Indonesia and has been interested with roborock vacuum in Shopee indonesia.

A couple days ago I chat with the customer service in the shopee. Just a general question about the vacuum cleaner. but today I found I cannot send chat to them anymore and has been blocked by them. I cannot buy the product and cannot contact them.

Can you help me with the explanation and how to resolve this issue?

Here's the link to the shop and a screen shot of the problem

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