I'm from Indonesia and has been interested with roborock vacuum in Shopee indonesia.
A couple days ago I chat with the customer service in the shopee. Just a general question about the vacuum cleaner. but today I found I cannot send chat to them anymore and has been blocked by them. I cannot buy the product and cannot contact them.
Can you help me with the explanation and how to resolve this issue?
Here's the link to the shop and a screen shot of the problem