White Noise in video call

oktayov · 05/16/2023 10:57

I have a Roborock S7 MaxV and there was an earthquake 3 months ago.I carry my roborock aporoximately 10000 kilometers in 3 month and now when I make a video call,I only hear a sound like white noise,what can I do?

RR_Support · 05/18/2023 04:45

We are sorry to hear about this.

Was the robot physically damaged in the earthquake?

Would you please reach out to our support team at support@roborock.com(if you are in EU, contact support@roborock-eu.com) so that we can better assist?

White Noise in video call

White Noise in video call

Howdy, Stranger!