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S7 not moping

HouseMaid 395 1 0

We just bought a couple months ago. Mop worked great but about a month ago water stopped coming out. Tried unclogging the holes but water still isn't coming out. What should we try next?

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  • RR_SupportStaff Member

    1. Make sure the mop cloth is saturated before attaching it to the vibraRise mop cloth mount;

    2. Ensure that the mop cloth is well attached to the VibraRise mop cloth mount;

    3. Ensure that there is no detergent in the water, like Dettol, ethyl alcohol, etc.;

    4. Press the right side of the water tank inwards. See the video in the following link for reference; https://youtu.be/2XJUWzN8o6o

    If the issue persists, would you please reach out to our support team at support@roborock.com(if you are in EU, contact support@roborock-eu.com) so that we can better assist?

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